EMPLOYMENT:

CoWorx Staffing Agency – Bethlehem, PASales Associate: Synchronoss   9/13-PRESENT

·   Sales – Uverse Home Products

o   Accept incoming calls

o   Answer customer questions

o   Verify availability of products

o   Ask discovery questions

o   Close the sale (Ask for the sale)

o   Process orders for services

o   Upsell and cross-sell products

o   Overcome objections

o   Document calls thoroughly

o   Transfer calls to appropriate departments

 

PPL Electric Utilities - Allentown, PASpec/Temp Steno Clerk6/11-6/13

·  File Retention – Records Management Project

o   Organize historical documents

o   Maintain privacy and confidentiality of information

o   Ensure consistent work practices with project team member

o   Dispose of copies of confidential documents in appropriate manor

o   Prepare files for scanning

§   Restore, enhance and repair documents

o   Send prepared files to Document Scanning Center

o   Compare scanned  documents with original files for quality and content

§   Scan any missing pages

o   Use Acrobat Adobe Professional to bookmark all scanned files

o   Record all progress in Excel and Access Database

 

Kmart – Bethlehem, PAElectronics Associate5/11-8/11

·  Clean and face electronics department and store

·  Assist customers

·  Sell Smart Plan to protect purchase

·  Run cash registers

·  Process Lay-away orders, close outs and payments

·  Enroll customers in Shop Your Way Rewards program

·  Handle applications for Sears Credit Card

·  Secure sensitive customer information

·  Perform loss prevention responsibilities

 

Chevrolet 21 – Bethlehem, PASales Consultant9/10-12/10

·  Sold Cars, Trucks, and SUV’s

·  Customer Service

o   Greeted customers

o   Determined customer needs

o   Accompanied customers on test drive

o   Explained vehicle systems, packages, and vehicle specifications

o   Advised customers of specials and incentives

o   Completed customer follow up calls

·  Processed credit applications and other necessary paperwork

·  Maintained confidential customer records

 

HHGregg – Whitehall, PAElectronics Salesmen  4/10 – 9/10

·  Sold TV’s and other Home Electronics

o   Customer Service

§   Greeted customers

§   Explained company history

§   Determined customer needs

§   Demonstrated product

§   Advised customer of Premium Service plans

·                 Attempted to up-sale order

·  Negotiated price when necessary

·  Processed orders in computer system

·  Handled store credit  applications

·  Destroyed customer sensitive information

 

BLF Distributing – Fountain Hill, PADemonstrator8/09 – 11/09

·  Sold Kirby Vacuum Cleaners Door to Door

·  Set appointments for demonstration

·  Demonstrated uses and functions of vacuum cleaner

·  Negotiated price for sale

·  Processed paperwork for sale

·  Trained new demonstrators

 

Wells Fargo Auto Finance – Bethlehem, PACollector6/06 - 8/09

·  Called delinquent accounts manually and over dialer system

·  Negotiated resolution to bring account current

·  Researched delinquent accounts

·  Filed deferments

·  Processed settlements

·  Administered payments on accounts

·  Located customers avoiding contact

·  Destroyed any and all sensitive customer information

·  Worked closely with multiple departments

·  Assisted other collectors on trouble calls

 

 

Redner’s Food Market – Allentown, PACashier10/05 - 6/06

·  Customer Service

o   Greeted customers

o   Ran cash register

o   Bagged groceries

o   Stocked shelves

o   Balanced drawer

 

EDUCATION:

Freedom High School, Bethlehem, PA8/00 - 6/04

   Courses: General Education

 

Kutztown University, Kutztown, PA8/04 - 5/05

   Major: Electronic Media

 

Northampton Community College, Bethlehem, PA8/05 - 5/06

   Major:  Undeclared

DeVry University, Chicago, IL           Currently Enrolled

   Major: Computer Information Science (Specialization in Database Management)

   Special Honors: Summer & Fall 2012 DeVry University Dean’s List

 

COMPUTER SKILLS:

General Understanding: Visual Basic (VB), SharePoint, Windows Server 2003 & Linux Red Hat (Network Experience).

Proficient: Microsoft Outlook, Microsoft Excel, Microsoft Power Point and SQL.

Highly Proficient: Typing (65+ WPM), Microsoft Word, Adobe Acrobat X Professional, Microsoft Access, Visual Basic Applications (VBA) and Understanding of Microsoft Windows Operating Systems.

 

OFFICE SKILLS:

Copiers, fax machines, scanners, taking and receiving phone calls, relaying messages, organization, records management, database creation and maintenance, multi-tasking, work on teams, independent projects, following work processes, and creative problem solving.

 

 

 

 

 

SPECIAL PROJECTS:

·   Created and presented department training on learning how to use Adobe Acrobat X Professional (for first time users) and also how to utilize certain features available in Acrobat X Pro to work more efficiently.

·   Created Access database to organize file information and track progress in scanning project.

o   Increased the features of the database to act as a filing system as well as a cataloging system.